Frequently asked Questions

We have created a list of frequently asked questions that may help you

• What level of Support do you Provide?
• How much is a monthly support contract?
• Why should I outsource my IT Support to PAQIT?

 What Level of Support do you Provide?

PaqIT Solutions use a customised track & trace support system for logging all customer issues and over time, a very detailed history is compiled.  Customers can see the levels of support delivered, response times etc. while engineers can monitor previous work completed by way of reference for any future calls.

Our dedicated helpdesk service delivers a 1st. time fix for approx. 70% of all calls logged.  If necessary, a field engineer will call to your premises where an on-site fix is required. 

All engineers are experienced professionals with vast, hands-on experience in computer troubleshooting.

 How much is a monthly Support Contract?

Our cost is all-inclusive.  It's as simple as that.

For a flat monthly fee, PaqIT Solutions offer unlimited technical support on demand.  Customer feedback is that they want to know the precise cost of IT Support Services and will then budget accordingly. 

Prices will vary based on the size of a business so a quick on-site call from our sales team will deliver the proposal details promptly. 

 Why should I outsource IT Support to PaqIT Solutions?

1.  It is significantly less expensive than hiring dedicated computer support staff

2.  The combined knowledge and experience of our staff is vast.  This allows PaqIT Solutions to offer customers an unrivalled level of support, an ability to troubleshoot issues and propose highly effective solutions.

3.  PaqIT Soloutions catchphrase is 'Making IT Simple'.  Customers understand us because we dont use 'techie jargon', offer the best products and services and respond quickly.

4.  Our company is properly structured.  We use tried and tested systems that simply work.  Customers are very satisfied with our attention to detail.

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